sKayKrafts (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you use our services, including through our website, email communications, and any other interactions you may have with us. We comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018 in our collection, use, and storage of personal data.
1. Information We Collect
We collect and process the following types of personal data about you:
- Contact Information: Your name, email address, postal address, and telephone number.
- Transaction Data: Details of payments made by you, including purchase history.
- Communication Data: Records of any communications you have with us, including via email.
- Technical Data: Your IP address, browser type and version, and other technical details when you interact with our website.
- Usage Data: Information about how you use our website, products, and services.
2. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfil your orders: Including communicating with you about your purchase, delivering goods, and managing payments.
- To manage customer service requests: Responding to your inquiries, complaints, or requests for support.
- To improve our website and services: Analysing how customers use our site to enhance the customer experience and optimise our offerings.
- For legal compliance: To meet our obligations under UK law, including financial reporting and fraud prevention.
- Marketing communications (with your consent): If you have opted in, we may send you promotional emails about new products, special offers, or other updates. You can withdraw consent at any time by unsubscribing via the link in any email or by contacting us directly.
3. Legal Basis for Processing Data
We process your personal data on the following lawful grounds:
- Contractual necessity: To perform the contract we have with you (e.g., to process orders and deliver goods).
- Legitimate interest: To pursue our legitimate interests in running our business, improving our services, and managing customer relationships.
- Legal obligation: To comply with applicable legal and regulatory obligations (e.g., tax records).
- Consent: Where you have given us your consent to process your personal data for specific purposes (e.g., marketing communications).
4. How We Store Your Data
We take appropriate security measures to protect your personal data and store it securely. Your data is stored within the United Kingdom, and we ensure it is encrypted and protected against unauthorised access, alteration, or disclosure.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, accounting, or reporting requirements.
5. Sharing Your Data
We do not sell or rent your personal data to third parties. However, we may share your personal data with trusted third-party service providers who help us deliver our services, including:
- Payment processors: To process transactions securely.
- Couriers and delivery services: To deliver your orders.
- IT and hosting providers: Who help us maintain the security and functionality of our website and systems.
- Legal and regulatory authorities: Where we are required to do so by law or to protect our legal rights.
These third parties are required to treat your personal data in accordance with GDPR and only process it in line with our instructions.
6. Your Rights
Under UK data protection laws, you have the following rights concerning your personal data:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct or update inaccurate personal data.
- Right to erasure: You can request that we delete your personal data if it is no longer necessary for the purposes it was collected.
- Right to restrict processing: You can ask us to limit the way we process your data in certain circumstances.
- Right to data portability: You can request a copy of your data in a structured, machine-readable format, where applicable.
- Right to object: You can object to the processing of your personal data in certain situations, such as for direct marketing.
- Right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at shannonart@skkrafts.com. We aim to respond to all requests within one month.
7. Cookies
We use cookies on our website to enhance your experience, gather analytics, and track usage data. Cookies are small text files stored on your device when you visit our website. You can manage your cookie preferences or disable them entirely through your browser settings, though this may affect how our website functions.
For more detailed information about how we use cookies, please see our Cookie Policy [if applicable].
8. Data Breach Notification
In the unlikely event of a data breach, we will notify you and any relevant authorities where we are legally required to do so, in line with GDPR.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any updates will be posted on this page, and we encourage you to review it regularly.
10. Contact Information
If you have any questions about this Privacy Policy, or if you wish to exercise your rights or make a complaint, please contact us:
- Email: shannonart@skkrafts.com
- Postal Address: sKayKrafts, 25 Lowick Close, Stockton on Tees, TS19 0TJ
We hope you will be happy with how we handle your data, but if you feel we have not addressed your concerns adequately, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.